Terms of Service

Last updated: April 5, 2026

These Terms of Service ("Terms") govern your use of the Holda mobile application and related services (collectively, the "Service") provided by Holda ("we," "our," or "us").

Acceptance of Terms

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Description of Service

Holda is an AI-powered caregiving companion designed to support caregivers of individuals with Alzheimer's disease and other forms of dementia. The Service includes:

  • AI chat companion for emotional support and practical guidance
  • Educational content library
  • Daily caregiving tips
  • Community features (when available)

Important Disclaimers

  • Not Medical Advice: Holda is not a healthcare provider. The information and support provided through the Service is for informational purposes only and should not be considered medical advice, diagnosis, or treatment.
  • Not a Substitute for Professional Care: Always consult qualified healthcare professionals for medical decisions regarding your care recipient.
  • Crisis Situations: Holda is not an emergency service and cannot arrange emergency assistance. If you or someone else is in immediate danger, call 112, the emergency number available throughout the European Union. For a mental-health crisis in Belgium, contact Zelfmoordlijn 1813 (Dutch) or the Centre de Prévention du Suicide on 0800 32 123 (French). Outside Belgium, contact the crisis helpline for your country.

User Accounts

  • You must provide accurate information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old to use the Service
  • One person may not maintain more than one account

Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Attempt to manipulate or exploit the AI system
  • Share harmful, abusive, or misleading content in community features
  • Attempt to access other users' data or accounts
  • Reverse engineer or attempt to extract the AI models or algorithms

Subscription and Billing

  • Free Tier: Basic features are available at no cost with usage limits
  • Premium Subscription: €9.99/month or €79.99/year (VAT included), with a 7-day free trial
  • Subscriptions auto-renew unless cancelled before the renewal date
  • Refunds are handled according to the app store's refund policy

Intellectual Property

The Service, including all content, features, and functionality, is owned by Holda and is protected by copyright and other intellectual property laws. Educational content is provided for personal, non-commercial use only.

Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

Limitation of Liability

To the maximum extent permitted by law, Holda shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the mandatory consumer-protection law applicable to you.

Governing Language

These Terms are drawn up in English. Translations into other languages are provided for convenience only; in the event of any discrepancy, the English version prevails.

Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through the app or via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

Contact Us

For questions about these Terms, contact us at:

Email: legal@holda.life